Please try again later.įind out more about which services you can track. The sender might have created a tracking number, but not yet submitted the item into our network. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking.If you're the recipient, check the sender has given you the right reference number.Please check you've entered the number correctly.There could be a number of reasons for this. If an item is delivered late in the week (Friday-Sunday), the e-Return Receipt signature will be available on the Pitney Bowes website either the following Monday or the Monday after that.Why isn’t my reference number recognised by Track your item? Typically, if an item is delivered early in the week (Monday-Thursday), the e-Return Receipt signature will be available on the Pitney Bowes website the following Monday.If Monday is a federal holiday (see below), the e-Return Receipt signatures will be sent from the USPS to the Pitney Bowes website on Tuesday. The e-Return Receipt signatures are sent from the USPS to the Pitney Bowes website once per week, on Mondays.This can be done by viewing the Status Date column on the Pitney Bowes website. Ensure that enough time has passed for the e-Return Receipt to be available. The cost of the item should be greater than $5.50 (postage + certified + e-Return Receipt). This can be done by viewing the Cost column on the Pitney Bowes website. Ensure that the item was processed with e-Return Receipt.Ensure that the status of the item in the Status column is Delivered.If you are unable to locate an e-Return Receipt signature: TOC files do not contain e-Return Receipt signatures.) POD files contain e-Return Receipt signatures. (The window lists both POD files and table of contents/TOC files. In the Signature File List window, select the View link next to the desired proof of delivery (POD) file to view that week's e-Return Receipts.In the pop-up box, select your account number and Mailer ID number, then select View ERR file.Select Download E-Return Receipt near the top of the page.To view and download one week's worth of e-Return Receipt signatures:.The table must contain at least one record with an E-Return Receipt. This will create a PDF file that contains an e-Return Receipt for every tracking number in the current list that has an e-Return Receipt signature. To view and download a batch of up to 25 e-Return Receipt signatures, select the Export E-Return Receipts link at the bottom of the page.To view and download a single e-Return Receipt signature, select the E-return receipt link in the Special Service column.Download the desired e-Return Receipt signatures:.Once the e-Return Receipt is available, the Special Service column will change from Certified Mail to E-return receipt. Use the filters at the top of the list to locate the desired tracking numbers. If the e-Return Receipt is not yet available, the Special Service column will say Certified Mail.From the Popular Tasks menu, select USPS Tracking & e-Return Receipts.You can view your e-Return Receipts on the USPS website instead. Note: If your only Pitney Bowes product is SendPro® online, then the Your Products section of your account may not be visible.
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